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Technical Support

Minimum Requirements:
  • A PC Running Windows, or Mac running OS/X.
  • Microsoft Internet Explorer, Firefox, Chrome or Safari.
  • Latest version of Adobe Flash Installed on your favorite browser
  • A High Speed DSL or Broadband connection.(Wireless connections are not recommended).
  • Webcam + Microphone (Optional, for 2-Way Video Chat).

Most common problems using LiveCamNetwork

Forgot password:
Chat-Hostess Video not appearing:
  • You do not have Adobe Flash properly installed. Test it here. || Get it here
  • Your connection to our servers have failed. Reload or refresh the page and try again.
  • Your connection may be too slow. Your download speed should be at least 250kb/s to use LiveCamNetwork. Test your speed here.
  • The broadcaster's connection may be too slow. Try another chat room.

Chat-Hostess cannot see your video:
  • Your Internet connection may be too slow to broadcast. Your minimum upstream speed must be 250kb/s. Test your speed here.
  • Your version of Flash may be old or out date.
  • Chat hosts's version of Flash may be old or out of date.

Video freezes:
Video Freezing can be caused by a sluggish computer or internet connection. Improve your Computer's performance by:
  • Closing uncessary programs.
  • Closing all file transfer or music sharing programs.
  • Using Wireless? Move closer to your Wifi router or use a wired connection.
  • If you must use Wireless, replace WEP Encryption if used with MAC Address security instead.
  • Update the drivers for you network adapter and video cards.
  • Run a Virus or Adware scan to make sure your computer is free of any problem software.
  • Your connection is too slow. Test your speed here

No Sound:
  • Turn up your speakers. Make sure speakers or .wav sound is not set to Mute.
  • Make sure performer is broadcasting sound.


Still have problems?
Call Technical support Toll Free 1-866-892-5122



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